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FaQ

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FaQ
Here you will find answers to the most frequently asked questions about your accommodation, our facilities, and the services we provide. If you don’t find what you are looking for, our reception team is available 24/7 to assist you with anything you may need.
What is the hotel’s cancellation policy?

For flexible rate bookings, free cancellation is available up to 7 days before arrival. Non-refundable bookings cannot be modified or refunded.

What are the check-in and check-out times?

Check-in is from 15:00 onwards and check-out is until 11:00.

Can I request an early check-in or late check-out?

Yes, early check-in or late check-out is available upon request and subject to availability. Additional charges may apply.

Does the hotel offer parking?

Yes, there is a partner parking facility located 400 meters from the hotel, available at an extra charge.

Is there a restaurant or bar at the hotel?

Yes, No 15 Ermou Hotel features both a restaurant and a bar, serving guests throughout the day.

Do you provide airport transfer?

Yes, airport transfer is available upon request and with an additional charge.

Does the hotel have a gym or spa?

Yes, guests can enjoy a fully equipped fitness center as well as spa facilities including sauna, steam bath, and massage treatments (extra charges may apply).

Is Wi-Fi available for free?

Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

What wellness facilities does the hotel offer?

The hotel offers a fitness center, sauna, steam bath, and massage services, creating the perfect setting for relaxation and rejuvenation.